Refund and Returns Policy

At Aprinotech, customer satisfaction is our priority. We strive to provide genuine software licenses, digital products, and IT solutions from trusted global vendors. Please read this Refund and Returns Policy carefully before making a purchase.

By placing an order through www.aprinotech.com, you agree to the terms outlined below.

1. Nature of Our Products

Most products sold by Aprinotech are digital products, including but not limited to:

  • Software Licenses
  • Subscription Services
  • Cloud Services
  • License Keys
  • Software Downloads
  • Electronic License Delivery
  • Technical Support Services

Since these products are delivered electronically and cannot be physically returned, special refund conditions apply.

2. Digital Products

Once a software license key, activation code, subscription, or digital product has been delivered, the purchase is generally non-refundable and non-returnable.

Refunds will not be issued for:

  • Change of mind
  • Incorrect product selection by the customer
  • Incompatibility with the customer’s hardware or operating system (unless explicitly guaranteed)
  • Failure to read product specifications before purchase
  • Unused license keys
  • Duplicate purchases made by the customer

Customers are encouraged to review product specifications carefully before completing a purchase.

3. Eligible Refund Requests

A refund may be considered under the following circumstances:

  • The ordered product cannot be delivered.
  • The purchased license is confirmed to be invalid or defective.
  • The software vendor authorizes a refund.
  • Duplicate payment caused by a system or payment processing error.
  • An incorrect product was delivered due to an error by Aprinotech.

All refund requests are subject to verification and approval.

4. Vendor Policies

Aprinotech is an authorized reseller of various international software vendors.

Certain products are governed by the refund policies of their respective software publishers. In such cases, the vendor’s refund policy shall prevail.

If vendor approval is required, Aprinotech will assist customers throughout the refund process.

5. Physical Products (If Applicable)

For physical products supplied by Aprinotech:

Returns may be accepted only if:

  • The product arrives damaged.
  • The wrong item was shipped.
  • The product has a manufacturing defect.

Customers must notify us within 7 calendar days after receiving the product.

Returned products must:

  • Be unused
  • Be in original packaging
  • Include all accessories and documentation
  • Be accompanied by proof of purchase

6. Refund Process

To request a refund, please contact our Customer Service and provide:

  • Order Number
  • Invoice Number
  • Customer Name
  • Product Name
  • Description of the issue
  • Supporting evidence (screenshots, error messages, photos if applicable)

Our team will review your request and may contact you for additional information.

7. Refund Timeline

Once a refund request has been approved:

  • Refunds are generally processed within 5–14 business days, depending on the payment method and financial institution.
  • Refunds will be issued using the original payment method whenever possible.

Processing times may vary depending on banks, payment gateways, or software vendors.

8. Order Cancellation

Customers may request order cancellation only before:

  • License issuance
  • Product activation
  • Digital delivery
  • Software download access

Once a license has been generated or delivered, cancellation is generally no longer possible.

9. Exchange Policy

If an incorrect product was supplied due to an error by Aprinotech, we will arrange an exchange at no additional cost.

Exchanges due to customer ordering mistakes are subject to vendor approval and may not always be possible.

10. Limitation of Liability

Aprinotech shall not be responsible for refund requests arising from:

  • Customer misuse of software
  • Failure to meet minimum system requirements
  • Third-party software conflicts
  • Internet connectivity issues
  • Customer configuration errors

Customers are encouraged to consult our sales or technical team before purchasing if they are unsure about product compatibility.

11. Contact Us

If you have any questions regarding this Refund and Returns Policy, please contact us:

Aprinotech

Website: https://aprinotech.com

Email: sales@aprinotech.com

Phone:

  • +62 896-5249-2595

Business Hours:

Monday – Friday

08:00 – 18.00 (WIB)

Customer Commitment

At Aprinotech, we are committed to providing genuine software products, transparent business practices, and responsive customer support. If you experience any issues with your purchase, our team will work with you and the respective software vendor to find a fair and timely resolution.